Service overview
SAP Challenges That Cost Saudi Businesses Every Day
SAP is one of the world’s most complex enterprise platforms, and managing it effectively requires specialized, cross-module expertise that is in high demand and difficult to find—particularly in Saudi Arabia.
Companies that attempt to manage SAP on their own often face higher costs, increased downtime, and missed compliance deadlines. Crossshore IT Solution was built to address these challenges head-on.
SAP Challenges We Solve
Why Crossshore IT Solution SAP AMS
Uptime — Proven Track Record
Consistently delivered across our SAP engagements. Proactive monitoring and rapid incident response keep SAP systems running reliably around the clock.
Critical Incident Response
P1 incidents have a senior SAP consultant engaged and actively resolving the issue within 3 hours — no exceptions.
Certified Built-In
ZATCA Phase I and II compliance is included in your AMS scope, not an extra cost. Our certified consultants keep you compliant as regulations change.
Predictable Monthly Cost
One fixed monthly fee covers everything. No surprise bills, no per-ticket charges, no emergency rate cards. Budget with complete confidence.
All SAP Versions Covered
ECC 6.0, S/4HANA 2022/2023, Business One, BTP, and SuccessFactors — certified consultants for every version.
In-Kingdom Team
A Riyadh-based team with deep Saudi compliance expertise and full local data residency — no offshore data transfers..
Complete SAP Coverage. Nothing Left Unmanaged.
24/7 System Monitoring
Continuous monitoring of all SAP systems, batch jobs, interfaces, and performance. Problems identified before users even notice.
Incident Management
Structured P1–P4 incident management with clear SLAs. Every issue logged, tracked, and resolved through root cause analysis.
Change & Transport Management
Controlled change requests, impact assessments, and transport management across DEV/QAS/PRD landscapes.
Performance Optimisation
Continuous tuning of database queries, background jobs, and system parameters for measurable speed improvements.
Security & Access Management
Regular security audits, access reviews, SoD conflict resolution, and timely SAP vulnerability patching.
Patch & Upgrade Management
Planned SAP patch cycles, EHP upgrades, and S/4HANA migration support — fully tested in sandbox before production deployment.
ZATCA E-Invoicing Support
Full Phase I & II compliance management built into AMS scope. ZATCA-certified consultants on integration and ongoing compliance.
Reporting & Executive Dashboards
Monthly SLA reports, uptime statistics, incident summaries, and custom executive dashboards — full visibility at all times.